Training Solutions

At Crystal Echo we offer a number of delivery methods adapting to the requirements of customers and Juniper Partners to fulfill the knowledge, certification and presented time constraints. At your leisure please review our options for delivery to consider for your situation. Following on this page you will find a list of our vendors, course outlines and scheduled dates. If you don’t find what your looking for please call us.

Crystal Echo Training Delivery Types

With continual changes in technology and work related pressures, Crystal Echo offer a range of methods and systems to deliver training to you.  To learn more about the range of options available to you and your organisation, review those listed below:

Instructor Led Training (ILT)

Instructor-led training is an effective means of delivering information, as it allows for real-time feedback, questions and answers, manipulation and changeable delivery to suit the needs of learners in a real-time environment, and a learning environment can be created by the instructor’s style.

All Crystal Echo courses are delivered as an interactive workshop, as a demonstration with the opportunity for learners to practice and gain hands-on with virtual or physical devices based on Juniper recommendation for the course. These labs are typically located at our North Sydney office, or hired from Juniper in the US.

Our instructors are experienced and each has their or style of teaching, in which they can utilise different methods to engage learners and embrace different learning styles.


There are positives and negatives to running your training event in your office environment. It does take discipline to ensure distractions are minimised, but if you’re willing to make it work we will be happy to work in with your requirements.

Ultimately the decision is up to the course sponsor who may require the coverage when an entire team attends training.

If you decide to conduct your training onsite we will have priced your training using our custom pricing tool and the allocated budget for rooms are therefore removed.

Instructor Led Online (ILO)

On occasion there is always a chance that the dates you require to attend a particular course are not available or happen to be running in another city or country.

Instructor Led Online (ILO) enables engineers to receive training regardless of their location or time zone (bearing in mind classes will typically start at 9AM AEST GMT+10). We have a great alternative whereby we can connect you into the class using Adobe Connect to see the slides the instructor is presenting, hear their voice, questions from fellow students and access the real lab without compromise.The system requirements and process for joining our Instructor Led Online event are detailed below and we would be happy for you to try the environment before you commit to.


Today, close to half our training is delivered as customised. Dedicated classes delivered to a single customer around a specific deployment is common practice.

If you have 6 or more staff interested in training, you may find it more time and cost effective requesting a dedicated class with course content tailored to your specific circumstances.

Custom training can be held in one of our training venues or run at your office with obvious advantages with both scenarios.

If you would like a quote for customised training please email us with the following details:

  • The product and model number that you plan to configure.
  • Any features / software licenses you plan to implement.
  • The timeframe in which you require these skills.
  • Any specific certification you will require, and;
  • The number of staff you need to have trained and if they can all attend the training at the same time.

Project Aligned Training

Every IT infrastructure environment is different and being an engineer that is part of a project requires specific skills to support the solution at hand. In a similar manner to our “Customised” offering we are also able to select learning modules from the available courseware and customise it to align the theory and labs with your specific environment.

The benefit of this style of training is that our instructor can either blend in references to the project configurations as they relate to specific modules or can summarise the project network after the theory and structured lab activities have been completed.


There are many definitions for the word boot camp, however this one summarises what we deliver when it comes to technical engineer based training.

a short, intensive, and rigorous course of training.

Boot camp training is different to our customised training in that the approach is to quickly cover a large range of topics in a limited time such as a single day. We have specific training materials that cover Enterprise Switch & Routing or Firewall Security.

Boot camp style training can cover any content but is best suited to engineers with similar skills. The aim is to pack more training into the allocated time which will allocate some modules to self-study others to be covered in class and sometimes completing lab activities with limited theory forcing the engineer to learn as they go whilst receiving hands on.

So it comes down to how you call it, customised normally a little more structured, slower paced or the boot camp format covering the bare essentials to get up and running. Both have their strengths and weaknesses.

Last Minute

If you require an immediate training solution which does not fit our published schedule, don’t turn away disappointed!

Send us an email stating the course(s) / training requirement you have, the location required for your training delivery, your preferred date(s) or your completion date to meet your go-live or project requirement.

Please call or send an email with as much detail as possible using the top menu “Contact Us”

Copy these headings to help us quickly narrow in on your requirements;

  • Technology and or product you are using
  • Course of interest if known
  • Preferred location
  • Preferred dates
  • Must be completed by
  • Any other relevant detail

In-class Pearson VUE Exam

There’s nothing worse than sitting a course with the aim to become certified and failing to sit the final exam as you got too busy.  As the weeks go by your topic knowledge slides to the point where days are required for you to get back to where you were at the end of the course.

Crystal Echo under its Juniper certification is an approved in-class Pearson VUE testing provider where our instructors can proctor your certification exam.  Even if you fail your chances of passing the second time are higher along with an increased appetite to quickly sit the exam as it’s likely you were very close.  We also offer discounted Pearson VUE exam vouchers with our course offerings.