Course Overview
This course aims to provide the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products & services to obtain maximum value. The qualification will provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing.

Learning Objectives

• Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
• Understand the digital product lifecycle in terms of the ITIL ‘operating model’
• Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
• Know how to contribute to achieving value with digital products

Target Audience
Individuals continuing their journey in service management ITSM managers and aspiring ITSM managers IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments

Duration

• 28 hours

Course Outline

• Make the right digital investments
• Realize and deliver digital products and services quickly
• Provide digital products and services that are highly resilient to disruption
• Ensure that the service consumer realizes value from the digital products and services
• Assure conformance of activities with governance, risk and compliance requirements

Prerequisites & Exam Details
Type: Online Exam having Forty (40) multiple choice. Each question will have 4 options, one of which is right carrying 1 mark.
Duration: 90 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time
Prerequisite: This intermediate ITIL course is available to anyone who has passed the ITIL 4 Foundation exam.
Pass Score: 70% (28 0f 40)
Exam Price: AUD $532 (ex GST)
Certification exam price is in addition to the price of training

Disclaimer: ITIL® / MoR® / PRINCE2®/ PRINCE2 Agile® are registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. PeopleCert, Global Examination provider are the owners for their trademark and examination and all intellectual property.