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ITIL® 4 SPECIALIST – DRIVE STAKEHOLDER VALUE

ITIL4-DSV

This course covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. It focuses on the conversion of demand into value via IT-enabled services. The course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. ***************************************************************************************** CLASS DURATION: 28 hours. Classes can be delivered in a highly flexible manner in terms of number of hours per day, start / finish times and specific days of the week (including weekends). e.g. 4 hrs x 7 days – Wk 1: Tue – Fri; Wk 2: Tue – Thu. ***************************************************************************************** Please ask if you have any specific requirements / limitations.

Course Overview
The Drive Stakeholder Value Specialist Certification is relevant to everyone in a supplier facing role. This means those managing one or more suppliers and working with suppliers in providing a single integrated service management organization.
This course covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. It focuses on the conversion of demand into value via IT-enabled services. The course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

Learning Objectives

  • Understand how customer journeys are designed
  • Know how to target markets and stakeholders
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to align expectations and agree details of services
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Know how to realize and validate service value

Target Audience
Individuals continuing on their journey in service management ITSM managers and aspiring ITSM managers ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers.

Duration

  • 28 hours

Course Outline

  • value propositions
  • fostering relationships
  • keeping engagement channels open
  • shaping demand
  • designing service offerings
  • aligning and agreeing expectations
  • co-creating service experiences
  • realizing value

Prerequisites & Exam Details
Type: Online Exam having Forty (40) multiple choice. Each question will have 4 options, one of which is right carrying 1 mark.
Duration: 90 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time
Prerequisite: This intermediate ITIL course is available to anyone who has passed the ITIL 4 Foundation exam.
Pass Score: 70% (28 0f 40)
Exam Price: AUD $532 (ex GST)
Certification exam price is in addition to the price of training

Disclaimer: ITIL® / MoR® / PRINCE2®/ PRINCE2 Agile® are registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. PeopleCert, Global Examination provider are the owners for their trademark and examination and all intellectual property.

ITIL® 4 Specialist - Drive Stakeholder Value

ITIL4-DSV
AUD $ 435
00
(ex. GST)
  • AUD $478.50 (inc. GST)

START DATE LOCATION DURATION (DAYS) CLASS BOOKING
Tuesday, 4 August 2020 Sydney, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 1 September 2020 Sydney, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 29 September 2020 Sydney, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 27 October 2020 Sydney, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 24 November 2020 Sydney, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 19 January 2021 Sydney, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 16 February 2021 Sydney, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 16 March 2021 Sydney, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 13 April 2021 Sydney, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 11 May 2021 Sydney, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 8 June 2021 Sydney, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Monday, 10 August 2020 Melbourne, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Monday, 7 September 2020 Melbourne, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Monday, 5 October 2020 Melbourne, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Wednesday, 4 November 2020 Melbourne, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Monday, 30 November 2020 Melbourne, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Wednesday, 27 January 2021 Melbourne, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Monday, 22 February 2021 Melbourne, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Monday, 22 March 2021 Melbourne, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Monday, 19 April 2021 Melbourne, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Monday, 17 May 2021 Melbourne, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 15 June 2021 Melbourne, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 18 August 2020 Brisbane, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 10 November 2020 Brisbane, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 2 February 2021 Brisbane, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 27 April 2021 Brisbane, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 13 October 2020 Perth, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 5 January 2021 Perth, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Monday, 29 March 2021 Perth, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 22 June 2021 Perth, Australia OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 15 September 2020 Auckland, New Zealand OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 8 December 2020 Auckland, New Zealand OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 2 March 2021 Auckland, New Zealand OR Remote / Virtual Instructor-Led Online 4 Book Now!
Tuesday, 25 May 2021 Auckland, New Zealand OR Remote / Virtual Instructor-Led Online 4 Book Now!