Since 2000, Crystal Echo has provided Education and Professional Services in the Enterprise and Service Provider market place.
Operating as the first world-wide Juniper Training Partner since 2004 we won multiple training partner of the year awards by successfully delivering training and services to customers who own and operate the most complex network environments in the world.
Working in environments with customers who continually explore leading-edge technologies, Crystal Echo delivers architecture, training, and support services and was recognised by Juniper with the 2018 Service Partner of the year award which was an incredible honor!
Crystal Echo operates an Agile digital project management approach to each professional services or training delivery engagement. This is built around initial requirements gathering, problem identification, and proof of concept in order to maximise outcomes and exceed expectations.
All back-office processes and procedures are categorised, indexed and searchable within the Google Site’s service which forms the company’s Intranet.
Easy to access, administer and regularly update, this ensures continual refinement of our processes with documentation controls.
Response templates are drafted and loaded into Salesforce for prompt, formulated replies tracking all customer contact for all staff to reference when servicing the same customer to ensure a consistent experience.
Our Training Management System and Learning Management System is LearnSmarter, licensed from Salesforce’s AppExchange. Using Learnsmarter to build and release new courses, training schedules, manage resources for rooms, instructors, and lab equipment. Leveraging customer records in Salesforce to manage customer engagement and communications with Salesforce’s Pardot. Leveraging additional Salesforce platforms, Learnsmarter now delivers myTrailhead, providing the complete learning platform.
Our knowledge of Salesforce and Supply Chain platforms verified by Blockchain enables us to supply solutions and advice to industry.
All Network programming of Juniper routers, switches, and firewalls according to Juniper certification and standards for appliances being deployed.
Additionally, Python programming tools and automation tools using Ansible allows us to manage and scale our virtual lab infrastructure and Data Centre.
Training delivery of programming tools and languages include Junos XML API, and NETCONF but focuses on using Python, PyEZ, and Ansible to automate Junos. Additionally SNMP scripts. JSON, YAML, Jinja2 introduction, JSNAPy, and ZTP auto-installation tools.
We deliver Blockchain training in its Architecture, Ethereum, Hyperledger, and Corda with the only industry recognised Blockchain certification program through www.pearsonvue.com.
- Blockchain Training Alliance Authorized Education Partner
- Learnsmarter APAC Reseller
- 2018 ANZ SERVICE PARTNER of the Year
- Juniper Training Partner Award for Excellence (1st) APAC – 2018, 2016, 2015, 2014, 2013, 2012, 2011, 2010, 2009, 2008, 2007
- Instructor Awards for Excellence (1st & 2nd) 2009, (1st) 2008, (1st, 2nd & 3rd) 2007
Our Partnerships Enable us to Deliver
- APMG International; AgilePM® Foundation & Practitioner
- APMG International; AgileDS™ Foundation & Practitioner
- Gallup CliftonStrengths® Discovery